Virtual reference at the university of saskatchewan library presenters. How do i access online resources when i am not on campus. Search faqs ask a librarian search faqs or submit a. The coordinator also maintains the chat software, liaises with nub games, and hires. Connect to the internet oncampus get hardware or software support. Libraryh3lp is made with love by nub games, a small software company headed by eric sessoms. Ask a librarian is an official service of the florida electronic library and is administered by the tampa bay library consortium tblc participating libraries provide users with virtual reference services via live chat software, text messaging, and email. Were testing selfscheduling of consultations with library staff. Support tabs for library websites mosio offers 70 different colors and types.
Understand how to identify customer service standards in a virtual reference setting. Ask a librarian software, chat technology for libraries, digital reference, library help desk software, library industry, library marketing. See more updates on library resources and services. Use our simple form to email a librarian your question. Book an appointment online you can also call or email a subject specialist in your area of study to arrange an indepth research consultation.
Ask a librarian selfpaced introductory training program. Just use the nwtc virtual desktop computer questions. Use chat online for immediate assistance during times the reference desk is open. Prints and photographs reading room ask a librarian. Participating libraries provide users with virtual reference services via live chat software, text messaging, and email forms which users can access. When you have an askalibrarian chat box on every page, and you are tracking which pages queries come in from, this gives you the great benefit of an ongoing focus group indirectly telling you what works and what doesn. Ask a librarian delaware new staff and refresher training libanswers training is available as needed and can cover many aspects of reference work. Ask a librarian online reference center is the virtual reference solution for more than 100 public and academic libraries including the association of jesuit colleges and universities ajcu, university of maryland university. Academic and public libraries now have access to best software and staffing for virtual reference.
After five years of progressive and reliable virtual reference service, ask a librarian migrated on oct. Ask a librarian provides florida residents with virtual reference service via live. Research appointments provide an opportunity to work on indepth research questions and issues oneonone or with a small group working on a project together. Uvm students, faculty, and staff may schedule oneonone research appointments with a howe librarian. Thousands of highquality videos on software, photography, audio. Ask a librarian is funded under the provisions of the library services and technology act, from the institute of museum and library services, administered by the florida department of states division of library and information services. We usually respond to questions within 24 hours monday through friday. Friday and saturday et email is available to patrons 24 hours per day, seven days per week, and all email is answered by the users local library. Each askalibrarian query that comes from a specific page can help you improve the overall content and design of that page. Ask a librarian is a collaborative virtual reference service, offered in english and french, that connects students, faculty members, and researchers from participating university libraries across ontario with realtime library and research assistance through chat. Visit our virtual library and our virtual library for families. Ask a librarian is a live virtual reference service that offers online reference assistance to residents in the state of florida. Amy shelton is the cio, working on both development and technical support.
Winner of the 20 siia codie awards for best general reference service, literati is getting some great buzz as a game changer in digital and online reference. Chat with a librarian is a live chat service where librarians answer your questions, 247. A librarian from any uc library or nationwide library may answer your question. Ask a librarian is a service of the florida electronic library.
Participating libraries may also utilize the software to provide local live chat or. Our chat software vendor, questionpoint 247 reference, retains a. When integrated into your web pages, live chat and a searchable knowledge base give patrons more opportunity and flexibility, opening up outreach possibilities. Ask a librarian is a mobile app that connects you to all of your librarys reference. Home how do i access library resources from offcampus. Antswers is an experimental chatbot that answers questions about the uc irvine libraries and will save you time by quickly and efficiently connecting you to the information or resource you need. For reference questions call 802 6562022 or email ask a librarian. Provide ask a librarian virtual reference services on your website. Ask a librarian university libraries the university. Provide ask a librarian virtual reference services on your website move beyond content and transform your website into an extension of your inperson services. The statewide service has increased in usage by almost 200 percent. Ask a librarian reference services uc irvine libraries.
Move beyond content and transform your website into an extension. Ask a librarian provides florida residents with virtual reference service via live chat and text messaging from 10 a. Ask a librarian chat software platform libraryh3lp. Ask a librarian was created with love by nub games, inc. This entry was posted in ask a librarian software, text 66746 mosio and tagged ala midwinter 20, ask a librarian software, best library software company, best software for chat reference, library help desk software on january 14, 20 by tessa. If you have an urgent or detailed question, please contact your campus library reference desk. Any library or library consortium can be included in ask a librarian at no charge. If you prefer not to use a form, you can send a question by email to ask. The services core software allows libraries to generate powerful, ondemand statistics to assist. An online reference service from the library of congress that allows researchers to submit reference questions to library of congress reading rooms and receive expert research assistance within 5 business days. I have lots of good jumping off points for my topic. Friday and saturday et email is available to patrons 24 hours per day, seven days per week, and all email is answered. You can speak to a librarian via videoconferencing to get immediate help with your enquiries.
Seminole county library system ask a librarian lets you chat, text, and email library reference questions. Eric is the chief software architect and president. We changed chat software providers and migrated to a new platform, libraryh3lp, to better meet the needs of our busy consortial service. Each library page shows all the librarys available virtual reference services.
Ask a librarian is a collaborative virtual reference service that connects. Launches ask a librarian online reference center in. Make a request request a purchase submit an ill request visitor request for materials apply for an individual study room. A virtual information desk service is provided via zoom on weekday afternoons. This article describes the steps that led to the implementation of ask a librarian, how the service works, the benefits of its use, and the challenges the library services organization faces as it continues to improve the service. Submit your question here and we will get back to you as soon as possible during normal business hours. Call the library at 4012471920 x2 for the reference desk, x4 for the childrens room, and x6 for the teen room. Ask a librarian software mosio for libraries virtual reference. Information desk service hours mentioned above are valid until further notice. Ask a librarian software mosio for libraries virtual.
Ask a librarian policy general florida state university libraries ask a librarian chat service is intended primarily for current, students, faculty, and staff of florida state university as well as those dealing specifically with information about florida state university or connecting to the service from a computer on campus. Ask a librarian is a mobile app that connects you to all of your librarys reference services, including chat, texting, email, and frequently asked questions. Ask a librarian, floridas virtual reference service, providing answers for seminole county library system. Ask a librarian expands service with amazing new software. Since 2009, the ask a librarian mentoring program has helped library staff apply their inhouse knowledge to the virtual setting. Library staff are answering phone calls weekdays 9am to 5pm.
Clicktap on live librarian chat during reference desk hours see below. Understand how to provide virtual reference assistance to patrons through chat, email, and text messaging. The librarian i chatted with pointed me to a lot of great resources online. Ask a librarian is a live virtual reference service that offers online reference assistance to. Ask a librarian is administered by the tampa bay library consortium, and provides florida residents with virtual reference services through live. Please check our hours page for a list of virtual service hours. Ask a librarian online reference center launches in the. Welcome to the cuesta librarys virtual reference assistance. Mon fri 9am 5pm on request saturday closed sunday closed.
Ask a librarian mosio for libraries virtual reference. Ask a librarian is a free online service that allows floridians to chat live with a librarian for immediate assistance. Ask a librarian virtual reference services at the boeing. Get the app to access software, printers, and drives from home. Librarian connect is virtual reference software powered by mosio that comes bundled with literati by credo plans. Ask a uc librarian is part of a 247 cooperative service. From live, oneonone guidance during actual patron chats to anytimeemails of reassurance or feedback and support, your mentor will work with you to meet your individual goals in chat reference on ask a librarian. Ask a librarian policy florida state university libraries.
This entry was posted in ask a librarian software, chat technology for libraries, digital reference, library customers, library help desk software, virtual reference software and tagged ask a librarian, electronic resources, online databases on may 5, 20 by dianep. Let us help you find resources for your paper chat, call, text, email or visit. Requested books are available for pickup at hayden library on the tempe campus, mondayfriday, pm. Understand how to use the ask a librarian software and navigate through available resources. The solution was ask a librarian, a virtual reference service linked to the corporate search engine. Type into the chat box below to connect with a librarian. The alkek library ask a librarian service records all reference transactions, including the chat conversation and the urls for all the web sites visited. Defined as the synchronous exchange of information between library reference. Librarians respond as quickly as possible, usually within 24 hours, weekends and holidays excluded. Throughout these changes, we maintained a high level of service quality, as. All of delawares public libraries and many others to include academic, school and special libraries collaborate to provide a shared, statewide. Below you will find a variety of ways you can virtually communicate with a cuesta librarian.
The library offers virtual assistance via a chat service called libraryh3lp. Ask a librarian is administered by the tampa bay library consortium, and provides florida residents with virtual reference services through live chat and text messaging from 10 a. The questionpoint reference management service gives librarians tools to. Contact missy to schedule training or to request a specific refresher. Talk to a librarian for advice on defining your topic, developing your research strategy, and locating and using sources. Use the email service to ask library and researchrelated questions, to send comments, or to report technical problems with resources make an appointment. Communicate with a live librarian when chat window is available below. Pam sessoms is our resident librarian and an expert in successful virtual reference services. New york, ny prweb june 21, 2012, the leading provider of ondemand academic, career and reference solutions announced today that ask a librarian online reference center, a popular virtual reference solution for more than 100 public and academic libraries is being integrated into the learning suite.
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